COVID-19 Travel Policies

Updated May 18th, 2020

To assist with your travel arrangements, please view policies regarding COVID-19 bookings and cancellations below. If you need any assistance, even if you did not use us to arrange your travel, please feel free to contact us at +1 (888) 313-8883 toll-free or +1 (727) 906-0444 internationally.

Start by clicking the company you’d like to learn about their COVID-19 policies.

Cruise Lines
AmaWaterways Avalon WaterwaysAzamara Celebrity CruisesCrystal CruisesCunard Disney Cruise LineHolland America LineMSC CruisesNorwegian Cruise LineOceania CruisesPrincess CruisesRegent Seven Seas CruisesRoyal Caribbean Cruise LineSeabourn Silversea Viking CruisesWindstar Cruises
Airlines
Air CanadaAir FranceAlitalia American AirlinesBritish AirwaysCathay PacificDelta JetBlue Lufthansa SAS Singapore AirlinesUnited AirlinesVirgin Atlantic
Land Tours & Entertainment Parks
Abercrombie & KentAdventures by DisneyDisney ParksGlobus Family of BrandsTauck Universal Orlando Resort
Travel Insurance
AIG Travel GuardAllianz Global AssistanceManulife Travel Insured International

Cruise Lines

AmaWaterways

APPLICABLE FOR UPCOMING SAILINGS THROUGH JUNE 30, 2020.
We are continuously monitoring the updates from global health authorities and local governments in the U.S. and around the world with regards to the ongoing situation. At this time, we have extended suspensions for river cruise sailings embarking through June 30, 2020.
We want to assure our guests that we have protected their long-awaited travel experience by automatically issuing a Future Cruise Credit* equal to 115% of the value of the funds received for all purchased services through AmaWaterways (i.e. cruise, hotel/land, air, etc.), redeemable on any AmaWaterways river cruise in Africa, Europe or Asia embarking through December 31, 2022. For added flexibility, we have also made these Future Cruise Credits transferrable at any time prior to December 31, 2022 with the original owner’s written authorization.
We want to reassure you that we are in a secure position to welcome guests back on board once we can safely sail again. Until then, the rivers continue to flow and our staff and crew are patiently waiting to treat you to a memorable river cruise experience.

APPLICABLE FOR FUTURE SAILINGS (COMMENCING JULY 1,2020)
In light of the recent global events and uncertainties around travel, we wish to offer our guests additional flexibility and peace of mind so they may continue to safeguard the wonderful plans they have made for their much-anticipated river cruise with AmaWaterways. As a result, we will offer for a limited time, special provisions which allow guests with new or existing reservations to purchase AmaWaterways Travel Waiver Plus*. AmaWaterways Travel Waiver Plus provides cancellation for any reason, up to 24 hours prior to the start of their AmaWaterways booked services (cruise, pre-cruise land extensions, air etc.)

Avalon Waterways

In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through June 30, 2020. Given these circumstances, Avalon Waterways has introduced an unprecedented program designed to give our travelers options and peace-of-mind when considering their travel plans—the Peace of Mind Travel Plan.

Through this plan, Avalon Waterways is now allowing all currently booked travelers between March 14 and June 30, 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties*.

You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.

To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:

  • Bonus credit of $200 for Avalon Waterways
  • Bonus credit of $100 for Globus
  • Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms

Azamara

We’re currently working directly with guests as well as travel advisors impacted by this temporary disruption. As a result of this change, if you’re scheduled to sail with us before 11 June, you will receive a 125% Future Cruise Credit to rebook with us by 31 December 2021 for any sailing through 30 April 2022.

This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.

We will automatically issue you your Future Cruise Credit by Friday, 22 May 2020 via email. So, there’s nothing for you to do!

Please note, if you previously opted into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for this offer.

Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You must request a refund for your affected sailings date no later than the dates below:

IF YOUR SAILING IS BETWEEN:YOU MUST REQUEST REFUND NO LATER THAN:
March 15 – April 11December 31, 2021
April 12 – May 11December 31, 2021
May 12 – June 11December 31, 2020

Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.

To avoid waiting on the phone to cancel, please click here and we will get the process started for you.

We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment.

You can expect to receive your refund 45 days after you submit your request.

Celebrity Cruises

For impacted sailings, compensation of 125% Future Cruise Credit (FCC) will be processed automatically. Future Cruise Credit is good through December 31st, 2021. If you prefer to forfeit the higher value of the 125% Future Cruise Credit for all of the guests in your reservation and instead accept a 100% refund.  

If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund.  If we have not received your choice of compensation for these pre-booked items by April 8th, you will automatically receive a full refund to your original method of payment.  Guests with independent shore excursion arrangements should contact their tour operators as soon as possible. 

Now you can change your sail date up to September 1, 2020, at any time up to 48 hours before your sailing and receive a Future Cruise Credit.
We’ve extended our Cruise with Confidence program to allow you even more time to adjust your travel plans, should you need to. Now, you can change any sailing departing up to September 1, 2020, up to 48 hours before your departure date and receive a Future Cruise Credit for the amounts paid toward your cruise fare.

In our efforts to ease guests concerns regarding booking sailings with the ever-evolving challenge presented by coronavirus (Covid-19), we’ve responded by addressing the concerns regarding our cancelation policy. That’s why we introduced the Cruise with Confidence policy. We hope this policy gives you the confidence to book the vacation you’ve been thinking of so often during this challenging time in history.

Crystal Cruises

Crystal continues to closely monitor the latest developments as the unprecedented situation concerning COVID-19 is rapidly evolving. Due to temporary closures of European ports, it is with regret that we have made the decision to cancel the following Crystal River Cruises sailings:

  • Crystal Bach | June 4, 2020 | 7 nights | Basel to Amsterdam
  • Crystal Bach | June 21, 2020 | 7 nights | Amsterdam to Basel
  • Crystal Bach | June 28, 2020 | 7 nights | Basel to Amsterdam
  • Crystal Debussy | June 12, 2020 | 7 nights | Amsterdam to Basel
  • Crystal Debussy | June 19, 2020 | 7 nights | Basel to Amsterdam
  • Crystal Debussy | June 26, 2020 | 7 nights | Amsterdam to Basel
  • Crystal Mahler | June 17, 2020 | 7 nights | Budapest to Vilshofen
  • Crystal Mahler | June 24, 2020 | 7 nights | Vilshofen to Budapest
  • Crystal Ravel | June 5, 2020 | 7 nights | Budapest to Vilshofen
  • Crystal Ravel | June 12, 2020 | 7 nights | Vilshofen to Budapest
  • Crystal Ravel | June 19, 2020 | 7 nights | Budapest to Vilshofen
  • Crystal Ravel | June 26, 2020 | 7 nights | Vilshofen to Budapest

Guests on these cancelled sailings will have two options to consider:

  • A Future Cruise Credit* equal to 125% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2022 – along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

OR

  • A 100% refund of cruise fare, port charges, taxes, and fees paid, and any air and hotel packages booked through Crystal.

If guests are unable to redeem the future cruise credit by December 31, 2022, they may request a refund of the original cruise fare paid.

We will be applying the Future Cruise Credit to the guest profile.

We also suggest that our guests contact their travel advisor to further discuss these options and to assist in rebooking a future Crystal cruise.

We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal, we thank our guests for their understanding and patience as we navigate this ever-changing situation, and we look forward to welcoming them on a future voyage.

Cunard

Following the latest global guidelines surrounding Covid-19, Cunard is extending its operational pause up to (and including) July 31, 2020 for voyages on board Queen Mary 2 and Queen Victoria.

In addition, all 2020 Alaska sailings on board Queen Elizabeth, including voyages up until September 8, 2020, are now unfortunately canceled.

As we work through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and we are looking at how we phase our ships back into service.

If you had a Cunard voyage booked that was due to depart prior to July 31, 2020, on Queen Mary 2 or Queen Victoria, or prior to September 8, 2020, on Queen Elizabeth we’re very sorry to have had to cancel your plans. As your voyage has now been canceled, you will receive a Future Cruise Credit for 125%. This will be applied to your guest account in the coming weeks and can be used for any new sailing up to March 31, 2022, that is booked before December 31, 2021. Alternatively, your Future Cruise Credit may also be used to add an additional stateroom to an existing booking, or to upgrade an existing booking.

If you would prefer a 100% cash refund please fill out this form and our Customer Contact Center will process your request. You’ll need your six character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. While we recognize this may be disappointing, we kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Center at this time so we can prioritise helping guests with the most urgent needs.

Disney Cruise Line

All Departures Through June 18, 2020, Disney Magic Sailings through July 2, and Vancouver Sailings Until the End of June

Disney Cruise Line is aware that the U.S. Centers for Disease Control and Prevention has extended its suspension of cruise departures from the United States. In line with this direction, and with the well-being of our Guests and team members our top priority, Disney Cruise Line has suspended:

All new departures of the Disney Dream and Disney Fantasy through Thursday, June 18, 2020.
All Disney Magic sailings through Thursday, July 2, 2020.
All departures on the Disney Wonder through June, given that neither the Port of Vancouver nor an alternate homeport is available.
Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.

Guests who booked their reservation through a travel agent should contact them directly with any questions.

Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing. Guests who booked their reservation through a travel agent should contact them directly.

Holland America Line

Due to continued travel restrictions, port closures, and surrounding global health concerns, along with the recent recommendation by the U.S. Centers for Disease Control and Prevention to extend their previously announced “No Sail Order,” Holland America Line has made the difficult decision to delay the start of the Alaska, Europe, and Canada & New England cruise seasons through June 30, 2020. In addition, we have also made the decision to cancel all 2020 Alaska cruises on the following ships: Maasdam, Volendam, Oosterdam, Noordam and Westerdam. All 2020 Land+Sea Journeys are also cancelled.

Having sailed to destinations around the globe for 147 years, all of us at Holland America Line share in your disappointment of this news. We would love to welcome those guests who have been impacted by cancellations on board a future Holland America Line cruise. These guests have two forms of compensation to choose from:

  • Option #1 — Defer your refund and receive a Future Cruise Credit (FCC) for 125% of the base cruise fare paid plus an Onboard Credit (OBC) of US$250 per person for bookings that have been paid in full. For bookings not yet paid in full, receive an FCC of 125% of the amount paid (up to 125% of the base cruise fare) plus an OBC of US$250 per person. These credits can be applied toward any future cruises booked within 12 months of issue and sailed by December 31, 2022. Non-cruise fare purchases through Holland America Line will be refunded via the method of payment used to purchase the services. All future cruise credits expire 12 months from the date of issue and are subject to published terms.
  • Option #2 — If you do not choose the 125% FCC plus US$250 per person OBC, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Holland America Line’s FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses back to the original form of payment.

Please note:

  • For guests who recently sailed on an affected or shortened voyage and were directed to this page to choose your compensation option, the examples above are for fully canceled cruises and will not exactly match your offers. Please enter your information where directed and select “Option 1” for the higher value future cruise credit offer you received, or “Option 2” for your refund plus future cruise credit offer as outlined in the letter you received.
  • The above options are not applicable to guests booked on a charter sailing. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.

Please enter the following information below regarding your booking:

  • Submit one request per booking
  • Include one guest name per booking


To the extent a guest does not elect either Option 1 or Option 2 by June 1, 2020, guest will be deemed to have accepted Option 1 (which is a higher value than Option 2). Once Option 1 or 2 is elected (or deemed elected as set forth herein), it shall be deemed accepted, final, and binding.

The internet portal for selecting the option you prefer is now active: https://book2.hollandamerica.com/cp/

The deadline for making your selection online is June 1, 2020. If you do not respond by June 1st, you will be deemed to have elected the respective Option #1 above. Please note, guests who select option 1 may cancel the future cruise credit at any time and the value, less the 25% bonus amount and US$250 onboard credit per person, will be refunded. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.

Please note that due to the unprecedented volume of bookings impacted by cancellations, processing your election of Option 1 or 2 may take up to 60 days as our team works through each booking.

MSC Cruises

In connection with the extraordinary circumstances the world is currently facing in connection with the COVID-19 virus, MSC Cruises today confirmed that it has halted all cruise operations fleet-wide, with new cruise embarkations scheduled to resume on May 30. Ships that are currently still at sea will conclude their current itinerary to return guests to their disembarkation ports, then also stop their operation.

All cruises have been canceled from March 14 – May 29, 2020

If your cruise has been canceled and booked through MSC Cruises USA office, guests have the following two options:

125% Future Cruise Credit —BEST CHOICE

Receive a Future Cruise Credit for 125% of the original cruise fare paid (excl. government taxes & fees and prepaid items, which will be refunded to the original form of payment).
The Future Cruise Credit can be used on any sailing departing on or before December 31, 2021. If unused, we will automatically provide a refund equal to the original cruise fare paid.

OR

Request a Refund

We hope you choose to reschedule your cruise for a future date. However, we understand this may not be the ideal option for you. If you choose not to take the Future Cruise Credit, we will provide a refund equal to the original amount paid no earlier than 60 days from your original sail date.

Norwegian Cruise Line

Enjoy our Flexible Cancellation Policy

For all cruises through September 30, cancel up to 48 hours prior to your vacation start date and receive a Future Cruise Credit for sailings through December 2022.

For all cruises October 1 and beyond, you can cancel for a full refund up to 120 days before your cruise.

Information on Suspended Sailings

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through June 30, 2020 and plan to relaunch cruise operations with embarkations beginning July 1, 2020. We are thinking of each and every one of you, and together we will return to our favorite place — the ocean, stronger than ever.

Guests who had an active reservation on one of the suspended cruises will automatically receive a 125% or 150% refund of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022.

Future Cruise Credits have all been applied for all cancelled sailings; except for those cruises that were scheduled to embark between May 15 – June 30, 2020 which will be applied to your account by May 1, 2020.

EMBARKATION DATESFUTURE CRUISE CREDIT
March 13 to March 17, 2020150% of cruise fare
March 18 to June 30, 2020125% of cruise fare

We’re also giving an additional 20% discount when you book by May 15, 2020 using your Future Cruise Credit on cruises embarking October 1, 2020 – December 31, 2022!

Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund to the original form of payment 90 days after submitting the Refund Form below. Refund requests must be submitted by:

  • April 27, 2020 for suspended sailings scheduled to embark by May 14, 2020
  • May 7 – May 13, 2020 for suspended sailings scheduled to embark beginning May 15, 2020

Oceania Cruises

At Oceania Cruises, the health, safety and well-being of our guests, crew and the communities we visit has always been and remains our highest priority. Given continued global efforts to combat the spread of the global COVID-19 coronavirus pandemic, on March 30th, we announced a temporary voluntary suspension of voyages from April 12th to May 14th, 2020. On April 24th, we extended our suspension of voyages to include all voyages through June 30, 2020.

To make up for the inconvenience of this suspension, guests who are currently booked on voyages with embarkation dates from May 15th to June 30, 2020 will automatically receive a Future Cruise Credit worth 125% of the cruise fare paid. This is our way of providing even more value to our loyal guests to cruise with us at a later date.

  • This Future Cruise Credit will automatically be processed to your Oceania Club profile after May 8, 2020 and may be applied to any voyage on Oceania Cruises anywhere in the world through December 31, 2022.
  • Ancillary items and packages, etc. purchased through us will be automatically refunded.
  • Any travel protection purchased through us will also be refunded.
  • Guests who have previously opted to cancel under the Travelers Assurance Program do not qualify for this offer

For guests who prefer to forfeit the higher value of the 125% Future Cruise Credit, a lower value full refund option is available.

  • Please contact us to start the refund process if you’re willing to give up the higher value of your 125% Future Cruise Credit.
  • Refunds must be requested no later than close of business on May 8, 2020.
  • Please allow up to 90 days for refunds to be processed.

Princess Cruises

We have temporarily revised our final payment dates and cancellation policies for voyages through October 15, 2020. As always, any payments made prior to the final payment date are refundable to you in the original method of payment**. We have new policies handling cancellations and refunds after the final payment date.

On cruises sailing before July 31, 2020, you can cancel up to 48 hours before you sail and receive a Future Cruise Credit* for any cancellation fees and a refund of additional funds received to the original payment method.

On cruises sailing August 1 through October 15, 2020, you can cancel up to 30 days before you sail and receive a Future Cruise Credit for any cancellation fees and a refund of additional funds received to the original payment method.

If you have purchased Princess Vacation Protection, your refunds for covered cancellation reasons will continue to be governed by Princess Vacation Protection. Please review the plan coverage, conditions and exclusions for full details. Princess Vacation Protection is available to residents of the U.S. and Canada (except Quebec and Puerto Rico).

Our Policies in a Nutshell

Cruise or cruisetour begins betweenYour final payment due dateCancel By
July 1 – July 31, 202060 days before departure^48 hours before departure
August 1 – October 15, 202060 days before departure^30 days before departure

Extension of voluntary pause of our global ship operations
Recognizing our responsibility and commitment to the health, safety and well-being of our guests, our team members and the global community, Princess Cruises is extending the pause of our global ship operations and has therefore made the extremely difficult decision to cancel the following cruises and associated cruisetours:

  • All cruises and cruisetours departing May 11 through June 30, 2020.
  • All 2020 Coral, Grand, Pacific and Royal Princess Alaska cruise and cruisetour itineraries departing after May 11, 2020. Due to the shortened summer season, the five wilderness lodges, trains and buses operated by Princess in Alaska will not open this summer.
  • Alaska cruises roundtrip from San Francisco on Star Princess and roundtrip from Los Angeles on Golden Princess departing after May 11, 2020. We remain optimistic that Emerald and Ruby Princess will still offer roundtrip cruises from Seattle in the summer. We will of course continue to evaluate our plans in the weeks ahead.
  • Enchanted Princess’ sailings in Europe through July 31, 2020; due to the significant impact the COVID-19 outbreak has had on Italy and our shipbuilding partners.
  • Sun Princess sailings June through September 4, 2020 due to rescheduling of the 2020 Summer Olympics.
  • Diamond Princess sailings’ departing May 11 through August 4, 2020.

For those who have paid in full, we hope you will stick with us by accepting Option 1 below, which requires no action from you, and give our team a chance to shine at a later date by transferring the money paid for your cruise or cruisetour as a Future Cruise Credit (FCC) plus an additional 25% bonus FCC that can be used on any voyage through May 1, 2022. Alternatively, you can request Option 2 and receive a refund for all money paid on your booking through this online compensation form. If we don’t hear from you by May 31, you will automatically receive Option 1.
If you have not paid in full, Option 2 will be your default and any money paid will be refunded to the original payment form.

Option 1: Higher Value Option 2: Lower Value
You will receive:
– 100% value of your cruise or cruisetour fare paid towards a future cruise or cruisetour
– 100% full refund of prepaid purchases such as shore excursions and special service items
– Additional future cruise credit of 25% of your cruise or cruisetour fare
You will receive:
– 100% refund of your cruise or cruisetour fare paid
– 100% refund of prepaid purchases such as shore excursions and special service items.


Regent Seven Seas Cruises

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages embarking through June 30, 2020. We plan to recommence operations beginning July 1, 2020. For more information for impacted guests on these voyages, click here.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available.

To ensure guests feel confident about sailing with Regent, we expanded Regent Reassurance to include all existing and new reservations made by May 31, 2020. On Regent Seven Seas Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.

Royal Caribbean Cruise Line

At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. On March 13th, we made the decision to voluntarily suspend our sailings departing from US ports, and later on March 14th we decided to also suspend operations for the remainder of our sailings worldwide. Then on March 24th, we extended our voluntary suspension until May 11th, 2020. Now, after consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, our global suspension has been extended – all sailings departing on and before June 11th, 2020 will be cancelled.

While our goal was to resume operations for most of our ships on May 12th, 2020, we will now resume our operation June 12th for the majority of our fleet. (Canadian ports will remain closed until July 1, 2020, due to port closures.)

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by December 31, 2021.

  • This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). And, we’re giving you a little extra, knowing that this is such a unique circumstance.
  • We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do! You can expect to receive your FCC by:
    • Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14, 2020, Jewel of the Seas March 19 – May 5, 2020, and all April 2020 Spectrum of the Seas sailings.
    • Monday, April 30th, 2020, if your sail date was April 11th – May 11th, 2020, including Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing)
    • Friday, May 22nd, 2020, if your sail date was on or after May 12th, 2020.
  • Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 45 days.
  • Please note:
    • If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
    • And, if you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.
    • And, if you used a Future Cruise Certificate on this sailing, you’ll receive a new Future Cruise Certificate. This will be for 125% of any new monetary funds paid on this sailing, plus the reactivated value of your original certificate at 100% of its worth, with an expiration date of December 31, 2021 and a sail by date of April 30th, 2022.
    • If you were already impacted by our global suspension:
      • Sailings through April 10, 2020, and paid additional monetary funds on a new booking within this extended suspension period, you’ll receive two 125% Future Cruise Credits: one for the original booking and another equal to 125% of any monies paid towards cruise fare on the new booking. You are able to opt in to refund one or both via the process below.
      • Sailings departing March 13 – May 11, 2020, and paid additional monetary funds on a new booking within this extended suspension period, your original FCC’s will be reissued at the original amount, and then you’ll receive a 125% Future Cruise Credit for any new amount paid towards cruise fare for your cancelled booking. You are able to opt in to refund one or both via the process below.

Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered:

  • You may request a refund and you’re certificate will be deactivated. You must request your refund by:
    • December 31, 2021 for sailings departing March 13th – May 11th, 2020, plus Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).
    • December 31, 2020 for sailing departing May 12 – June 11th, 2020.
  • To avoid waiting on the phone to cancel, please click here and we will get the process started for you.
  • Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.
  • We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
  • You can expect to receive your refund 45 days after you submit your request.
  • Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

If you purchased Cruise Planner Items:

  • You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.
    • Click here by May 4th, 2020 to request your higher value credit. Then, we’ll email you your credit by May 22nd, 2020.
  • If we don’t hear from you on or before May 4th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of May 4th. Please know, we are working as quickly as possible and we appreciate your patience during these unprecedented times.
  • And, if you opt for a cruise fare refund before May 4th, you won’t be eligible for this Cruise Planner Onboard Credit offer.

And, if you purchased air or hotel:

  • Cancellations for sailings on or before April 10th, 2020:
    • via Royal Caribbean, these will also be automatically refunded to you.
    • on your own, please contact the service provider directly for your options with them.
  • Cancellations for sailings between April 11th – June 11th, 2020:
    • if you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you within 45 days after we process the cancellation.
    • if you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.

Seabourn

Seabourn, the world’s finest ultra-luxury travel experience, announced today that it will extend the voluntarily pause of global operations for its five cruise ships to voyages scheduled to depart through June 30, 2020.

The brand had announced an initial 30-day pause in global operations, which took effect on March 14, 2020. The decision is a proactive response to the unpredictable circumstances evolving from the global spread of COVID-19.

Seabourn will be communicating changes to voyages scheduled to depart in the extension window with all booked guests and their travel advisors.

Seabourn guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the monies paid to Seabourn will be reimbursed to the original form of payment.

Seabourn Book With Confidence
Now, you can book your cruise with confidence: cancel for any reason and receive a Future Cruise Credit in the amount of your cancellation fees. Some restrictions apply.

Bookings must meet the eligibility criteria below:

Cruise sailing prior to August 31st, 2020.

  • Booking is cancelled no less than 48 hours prior to sailing

If your booking meets the eligibility criteria, your Future Cruise Credit will be processed automatically and you will receive a confirmation with your Future Cruise Credit details in approximately 60 days.

Cruise sailing between September 1st and October 15th

  • Booking is cancelled no less than 30 days prior to sailing

If your booking meets the eligibility criteria, please ensure you follow the below steps:

  1. Cancel your booking.
  2. Submit Book with Confidence Form to request your Future Cruise Credit.
  3. Receive email notification that your Future Cruise Credit has been applied in approximately 60 days.

Silversea

YOU CAN BOOK YOUR 2020 CRUISE WITH CONFIDENCE
“Silversea is proud to continue to embrace the Royal Caribbean Group “Cruise with Confidence” initiative and we are now extending the program for all voyages departing prior to December 31st, 2020. Our guests will be allowed to cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit with 2 year validity.

RECEIVE 125% FUTURE CRUISE CREDIT FOR VOYAGES CANCELED BY SILVERSEA

  • Guests will receive a 125% Future Cruise Credit*. This is an incredible value to enhance your future cruise by choosing a longer itinerary or upgrading your stateroom category.
  • Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking.
  • The process is very easy. Upon cancellation of the voyage, Silversea will email the guest the Future Cruise Credit, within 15 days, to the email address in the reservation. If the guest booked through a travel agency, the travel advisor will also receive a copy of the Future Cruise Credit. If the guest booked through a Tour Operator, the guest will have to reach out to their Tour Operator agent.
  • If guests decide to forego the 125% Future Cruise Credit and the corresponding 25% additional benefit that Silversea is providing, a cash refund option is also available ^.
  • EXCLUSIVE DOUBLE VENETIAN SOCIETY CRUISE DAYS: On voyages cancelled by Silversea from March 1, 2020 until June 30, 2020 Venetian Society members will accumulate VS days on the cancelled voyage as well as on the new booked with the FCC. ^^

CANCEL UP TO 48 HOURS PRIOR TO DEPARTURE FOR ALL 2020 VOYAGES STILL IN OPERATION
And receive a FUTURE CRUISE CREDIT

WHEN GUESTS CANCEL UP TO 48 HOURS PRIOR TO DEPARTURE:

  • If guests cancel up to 48 hours prior to voyage departure date they can elect to receive 100% Future Cruise Credit* equivalent to the portion of the booking paid, minus any cancellation penalties from 3rd party suppliers charged to Silversea. If guests opt for a cash refund instead, standard Silversea cancellation terms will apply.
  • Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking.
  • The Future Cruise Credit can be applied towards a booking with a promotional pricing.
  • We have made the process very easy. Upon cancellation of the voyage, Silversea will email you the Future Cruise Credit, within 15 days, to the email address in the reservation. If you booked through a travel agency, your travel advisor will also receive a copy of the Future Cruise Credit. If you booked through a Tour Operator, please reach out to your Tour Operator agent.**

WHEN GUESTS CANCEL LESS THAN 48 HOURS PRIOR TO DEPARTURE:

  • Penalty will be 100% of the booking.
  • Penalty for DACH markets is as follows:
    • 80% of the voyage price if cancellation happens between 2 and 1 day before departure
    • 95% of the voyage price if cancellation happens on the departure date or if there a no show

Viking Cruises

Changes Affecting Itineraries March 12 to June 30, 2020
On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. Our commitment to our family of guests and employees is that their safety and wellbeing is always our top priority. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020.

A Letter from Viking Chairman Torstein Hagen – March 30, 2020

Dear Viking Guests,
I am writing to you today from my home, rather than the Viking office. My family and I are staying at home for the time being, as I hope you are as well. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. But we are truly living in an unprecedented time.

Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. This has always been Viking’s ambition and will remain so.

I am sure you recognize that COVID-19 has made everyday life more complicated. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. As a private company we do not have to worry about quarterly profit expectations – and that flexibility allows us the ability to do what is best for our guests and our employees.

In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020.

As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip – such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These 125% Future Cruise Vouchers will also be fully transferable.

Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers.

Windstar Cruises

April 20, 2020

Due to the continued effects of COVID-19 on the world’s population and expanded travel restrictions enacted by multiple governments, Windstar Cruises is extending its temporary suspension of operations until June 30, 2020. Windstar will begin operating cruises aboard its yachts and small ships again in July 2020.

The health and well-being of guests, crew, land-based employees and people in the communities we visit is always a top priority.

For those guests with canceled cruises due to this extension, Windstar is offering a Future Cruise Credit (FCC) valued at 125% of all monies paid to Windstar Cruises on the booking. Guests will have until December 31, 2021 to book and sail with their FCC. Guests may also request to exchange the FCC for a refund of 100% of monies paid to Windstar Cruises on the canceled booking. Guests have until December 31, 2021 to request the refund.

April 11, 2020

On April 9, the U.S. Centers for Disease Control announced an extension to its “No Sail” order for cruise ships carrying more than 250 people in the United States. Windstar Cruises is reviewing this new policy and reassessing voyage plans. Please be patient as we work through our plans and subsequent communications to booked guests and travel advisors. Please check this page for further updates.

The health and safety of our guests and crew are a top priority. Windstar Cruises meets or exceeds all Cruise Line International Association (CLIA) guidelines for pre-boarding health communications, pre-boarding health screenings and onboard sanitation programs and protocols. During this pause in operations, we are assessing our procedures, protocols, systems and operations to further enhance the health and safety of our yachts and small ships.

Temporary Suspension of Operations due to Coronavirus COVID-19

On March 12, 2020, Windstar Cruises temporarily suspended operations of all sailings embarking on March 14 through April 30, 2020 due to the COVID-19 pandemic. Upon further review on March 31, 2020, Windstar decided to extend the voluntary suspension of operations until May 21, 2020. Cruises will begin operating again according to schedule on or after May 22, 2020.

Windstar Cruises regrets the cancellation of travelers’ vacations. Guests booked on cruises cancelled by Windstar will be contacted by Windstar’s reservations team or their travel agent with an offer for a Future Cruise Credit or refund. Please be patient as the team works through this process.

Please note that Windstar does not cover third party (non-Windstar) travel expenses.

Land Tours & Entertainment Parks

Abercrombie & Kent

In response to the unprecedented actions being taken by countries around the world to reduce the spread of COVID-19, Abercrombie & Kent has suspended ground operations for departures between March 17 and May 31, 2020.

A&K offices remain open Monday – Friday, 8 a.m. – 6 p.m. CT to assist guests with rescheduling their holidays. If you have been affected, an A&K Travel Consultant will contact you or your travel professional to discuss your travel plans; we are prioritizing guests in order of travel date. Your patience is greatly appreciated.

All monies for bookings due to depart on or after March 17 through May 31, 2020, will remain in-house to be applied to a booking departing prior to December 31, 2021. A 10% discount is being offered on the new journeys booked.

We appreciate your understanding during this challenging time and look forward to welcoming you when the time is right.

Adventures By Disney

In our continuing effort to ensure the well-being of our Guests and team members, Adventures by Disney along with AmaWaterways, our partner in river cruise sailings, have decided to suspend all river cruise sailings and their associated Escape trips through June 28, 2020.

The following Adventures by Disney River Cruise sailings have been cancelled:

Rhine River Cruise

  • June 14, 2020
  • June 28, 2020

Rhône River Cruise

  • June 11, 2020

Seine River Cruise

  • June 11, 2020

Danube River Cruise

  • June 20, 2020
  • June 27, 2020


Additionally, the following Adventures by Disney Escapes have been cancelled:

  • Amsterdam Escape: June 21; July 5, 2020
  • Budapest Escape: June 25, 2020
  • Paris Escape: June 9 & 18, 2020

Disney Parks

Walt Disney World Resort

The safety and well-being of our Guests and employees remains our top priority.

As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Walt Disney World Resort will remain closed until further notice.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates.

We appreciate your patience and understanding.

Need to Adjust Your Travel Plans?

Walt Disney World theme parks, Disney Resort hotels and the Disney Springs area are currently closed and a reopening date has not been identified. For Guests who are interested in modifying their existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates June 1 and later. As always, Guests are able to modify these bookings if Walt Disney World Resort opens before or after that time.

As we previously shared, unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the closure will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30. As a reminder, most reservations can be modified or cancelled online. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.

Disneyland Resort

While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and employees remain The Walt Disney Company’s top priority. As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, the Disneyland Resort theme parks, hotels and the Downtown Disney District are currently closed and a reopening date has not been identified. We will continue to carefully evaluate this complex and fluid situation.

For Guests who are interested in modifying their existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates June 1, 2020 and later. As always, Guests are able to modify these bookings if the Disneyland Resort opens before or after that time.

We anticipate heavy call volume and appreciate our Guests’ patience as we work hard to respond to all inquiries.

Globus Family of Brands

In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through June 30, 2020. Given these circumstances, Globus has introduced an unprecedented program designed to give our travelers options and peace-of-mind when considering their travel plans—the Peace of Mind Travel Plan.

Through this plan, Globus is now allowing all currently booked travelers between March 14 and June 30, 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties*.

You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.

To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:

  • Bonus credit of $200 for Avalon Waterways
  • Bonus credit of $100 for Globus
  • Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms


This Peace of Mind Travel Plan is also offered for all 2020 tours that include the Edinburgh Military Tattoo through August and select itineraries with Holland America departures through August. Guests with 2020 bookings that include the Tattoo will default to the Peace of Mind plan, with access to move to a 2021 date once they become available, or can opt-out of the Plan as a cancellation**.

For cancellations outside of this Peace of Mind Plan, regular cancellation policies apply***.

*Peace of Mind offer valid for travel through June 30, 2020 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.

**Cancellation refund for 2020 tours which include the Edinburgh Military Tattoo or itineraries with Holland America departures follow our regular trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Bookings with Edinburgh Military Tattoo must be advised by April 30, 2020. Bookings with Holland America departures must be advised by May 11, 2020. Offer may be withdrawn at any time and other restrictions may apply.

***Cancellations for all tours, cruises and packages outside of the Edinburgh Military Tattoo or Oberammergau performances can be made up to 30 days before departure without penalty and follow our trip cancellation policy. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. Refer to Terms & Conditions for details.

Tauck

Our passion for exploring our world is as strong as ever, and we remain committed to providing you with truly life-enhancing travel experiences. During our 95 years, we have successfully navigated events ranging from World War II and the Great Depression to 9/11 and SARS, and we know our experience, stability and rock-solid foundation will see us through this current challenge, just as they have in the past. We have earned our guests’ trust, and your travel dreams are safe with Tauck.

Still, we recognize the need to pause. Due to continued uncertainty about our ability to deliver the level of experience you expect from Tauck, and consistent with the latest guidance from the U.S. State Department, we’ve decided to cancel all land tours and cruises with departure dates through June 30, 2020.

Please do not call Tauck at this time. If you are scheduled to travel with us between now and June 30, Tauck or your travel advisor will be calling you to discuss your options. We will be making calls in chronological order, reaching out to those guests scheduled to travel soonest, and we greatly appreciate your patience and understanding while we work through these calls.

If you are scheduled to travel with us between July 1, 2020 and July 31, 2020, we have altered our policies as follows:

  • For bookings paid in full: Any guests who wish to cancel their booking will have ALL cancel fees (including Guest or Cruise Protection Product premiums) issued back to them in the form of a travel credit to be used on any 2020-2021 Tauck journey. Airline change fees will not be covered for guests who voluntarily cancel.
  • For bookings not paid in full: Final payment for guests booked on these tours is now due 30 days prior to departure. Any guest who cancels after making final payment will have ALL cancel fees (including Guest or Cruise Protection Product premiums) issued back to them in the form of a travel credit to be used on any 2020-2021 Tauck journey. Airline change fees will not be covered for guests who voluntarily cancel.

If you are scheduled to travel with Tauck on August 1, 2020 and beyond: At present, all of Tauck’s standard cancellation policies apply for our land tours and cruises scheduled for August 1, 2020 and beyond. Should our plans or policies change, we will notify you promptly. We understand that you may have questions, and we are doing our best to provide timely responses to all guests. However, please know that our short-term priority is servicing guests whose Tauck journeys have been cancelled, and those guests whose departure dates are closest in. Your patience and understanding are sincerely appreciated.

Universal Orlando Resort

We know Coronavirus (COVID-19) has impacted many parts of your life – including your travel and vacation plans and we will be eager to welcome you back to our theme parks and destination when the time comes. For now, we must make the health and safety of our guests and team members our top priority and we will continue to take guidance from health agencies and government officials.

This means we are extending the closure of Universal Orlando Resort at least through May 31. This includes our theme parks and Universal CityWalk. The Universal Orlando Resort hotels have also temporarily suspended operations through this time period.

We will continue to monitor the situation and make adjustments as needed. You can continue to check here for updates.

Airlines

Air Canada

Despite this unprecedented situation, rest assured we are working around the clock to help our customers. However, while cancellations that are within an airline’s control can lead to a refund, those cancellations that are caused by COVID-19 are beyond our control. For non-refundable tickets, you can keep the remaining value of your ticket for future travel, which is valid for travel that must be completed within 24 months of your flight cancellation date. We thank you for your patience and understanding during this difficult time.

If your flight has been cancelled, you may keep the remaining value of your ticket for future travel, which is valid for travel that must be completed within 24 months of your flight cancellation date. The cancellation fee will be waived when rebooking your travel. Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply.

Air France

YOU WANT TO POSTPONE YOUR TRIP
If you have purchased a ticket* before 21 April 2020 included for a flight departing before 3 July, 2020, you can postpone your departure date without any change fee, subject to the availability in the same travel cabin. Any changes to your flight must be made before its scheduled departure. Your new trip must begin no later than 30 November, 2020 included.

If you wish to travel on or after 1 December 2020, you can also postpone your departure date without any change fee. If the fare type mentioned in your ticket is not available, you may need to pay the fare difference.

YOU WANT TO CANCEL YOUR TRIP
If you have purchased a ticket before 21 April 2020 included at a travel agency, for a flight departing before 3 July 2020 and you no longer wish to travel, please contact them for further information.

If you purchased a ticket directly from our website or at an Air France agency before 21 April 2020 included for a flight departing before 3 July 2020 and you no longer wish to travel, you can request a travel voucher from the “My Bookings” section of our website or mobile application. This non-refundable voucher is valid for 1 year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights.

Please note that any request must be made before the date of your initial flight.

YOUR FLIGHT HAS BEEN CANCELED

If you have purchased a ticket at a travel agency and your flight has been cancelled, we invite you to contact them directly for further information.
If you purchased your ticket directly from our website or at an Air France agency, you can postpone your trip at no extra cost for a trip beginning before 30 November 2020. If you wish to travel as of 1st December 2020, you may also postpone your departure date without incurring any modification fees. However, if the original fare is not available, you will have to pay any difference in fare.
Any changes must be made before 30 June 2021.
Alternatively, you can request a travel voucher online in the “My Bookings” section of our website or mobile application. This voucher is valid for 1 year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights. This voucher will be refundable after one year if it is not used.

Alitalia

Passengers who no longer wish to fly as per the schedule indicated on their ticket

All passengers who purchased a ticket issued by 30 April for a flight departing from 23 February to 30 June can request the following by 31 August:

To change your booking for another trip taking place by 31 March 2021 or within the period of validity of the ticket
A refund with a voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia.

Passengers who have had their flight canceled

All passengers in possession of an Alitalia (055) ticket whose flight has been canceled can request the following by 31 August:

To change your booking for another trip taking place by 31 March or within the period of validity of the ticket
A voucher, valid for one year, to fly to any destination serviced by Alitalia.
A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed

Passengers with MilleMiglia award tickets

All passengers who have purchased a MilleMiglia award ticket by 30 April to fly from 23 February to 30 June, who decide not to travel, can request by 31 August a change of reservation or choose to reclain their miles and receive a refund of airport taxes.

American Airlines

Travel flexibility and peace of mind
To provide you with more flexibility and control we have waived change fees for certain dates of travel.

If you:

  • Bought your ticket before May 31, 2020, for travel between March 1 and September 30, 2020, you can rebook without change fees*.
  • Buy a new trip March 1 – May 31, 2020, for all future travel, you can also change it a later date without change fees.

Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021.
You may owe any difference in ticket price.

Changing your trip
You’re allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.

British Airways

If your flight has been cancelled you can claim a voucher to the value of your booking.

Vouchers can be used as payment, or part payment, for a future booking. A voucher must be redeemed for travel on flights taken within 12 months from the departure date of the first flight in your original booking, and the new trip (departure and return) must be fully completed within that period You will receive your voucher by email within seven days of your application.

If you are due to travel between now and 31 May 2020 you can claim a voucher to the value of your booking.

Vouchers can be used as payment, or part payment, for a future booking. A voucher must be redeemed for travel on flights taken within 12 months from the departure date of the first flight in your original booking, and the new trip (departure and return) must be fully completed within that period You will receive your voucher by email within seven days of your application.

Cathay Pacific

Change your ticket for no extra charge
If you know when you’d like to fly, it’s quick, easy and free to make changes to your ticket. You can push back your travel dates – or select a new destination – in just a few clicks.

Cancel your ticket & request a refund
We understand that cancelling your ticket may be necessary. We’re waiving our usual fees, so you can do so easily. Find out more about cancellations and refunds.

Delta

It‘s easy to cancel, make changes or rebook online. Visit My Trips to make changes to your flight(s) any time before your travel date. We’re now waiving change fees and providing greater flexibility to travel using eCredits through September 30, 2022, for customers who:

  • have upcoming travel already booked for March through September 30, 2020 as of April 17, 2020
  • have existing eCredits or canceled travel from flights in March through September 30, 2020

Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for a year from the date you purchased it.

JetBlue

No change/cancel fees for previous bookings
Due to the ongoing coronavirus situation, we are waiving change/cancel fees for customers traveling through January 4, 2021.

Customers may rebook their flights for travel through January 4, 2021 online in the Manage Trips section of jetblue.com or contact us prior to the departure time of their originally scheduled flight. Fare difference may apply. Original travel must be booked on or before May 31, 2020.

For cancellations, funds will be issued as a JetBlue Travel Bank Credit, valid for 24 months from the date of issuance. JetBlue Vacations bookings will be issued as JetBlue Vacations Credit, valid for 24 months from the date of issuance.

Change/cancel fees suspended for new bookings
In response to coronavirus, we’re suspending change and cancel fees for all new bookings made between March 27 and May 31, 2020 for travel through January 4, 2021. If you need to travel, you can book with confidence on jetblue.com and jetbluevacations.com and know that changes or cancellations will be allowed without penalty should travel plans change.

The change/cancel fees suspension still applies for bookings made between February 27 and March 5, 2020 for travel through June 1, 2020, and for bookings made between March 6 and March 26, 2020 for travel through September 8, 2020.

Lufthansa

If you still want to travel, we ask you to always check the status of your flight and the current travel and entry restrictions of your final or transit destination before you start your journey. These might be subject to change on short notice. Latest entry restrictions can be found via the IATA Travel center website (no responsibility taken for correctness of information).

In case your flight is cancelled, your Lufthansa ticket remains valid and can be used at a later stage. If you do need to fly in the coming days, please contact us to rebook your ticket. Please note that due to the current situation, the possibilities are limited due to a special flight schedule being in place.

If you hold a ticket for a cancelled or an existing Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged.

To tickets booked up to and including 19 April 2020 and with a confirmed travel date up to and including 30 April 2021 following regulation applies:

  • The tickets can be extended one time to a new departure date up to and including 30 April 2021. You can also rebook to another destination. The new flight must be booked until 31 August 2020.
  • For rebooked tickets with new departure date on/before 31. December 2020 a 50€ discount* on the ticket price is offered additionally. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
  • Rebookings can be done through our Service Center or your travel agent. You do not have to contact us before your original flight date – your ticket will keep its validity even past the original flight date. You will be able to rebook it any time until 31 August 2020.

SAS

Due to the coronavirus and the measures implemented by national authorities, the demand for air travel is essentially non-existent. SAS has therefore decided to put most of its operations on hold, starting Monday March 16 and until necessary prerequisites for commercial air traffic returns.

To support our customers, we will in the next few days do our utmost to uphold a certain level of operation to enable travelers to return from their destinations.

Information regarding the traffic situation and specific flights will be constantly updated on our website. Affected passengers will be notified.

The waiting time at our call centers is extraordinary long. We kindly ask that you only call us if your flight departs within the next 3 days.

Singapore Airlines

My ticket was issued on or before 15 March 2020
You can cancel your current booking and retain the full value of the unused portion of the ticket for future use in the form of flight credits. Eligible customers will also receive bonus flight credits. This is a token of appreciation from Singapore Airlines for your support, understanding, and patience during this challenging period. Whenever you are ready, you can use your flight credits to book your new travel by 30 June 2021, with rebooking fees waived.

If you meet the above conditions but do not wish to keep the value of your ticket as flight credits, you may opt for a refund. Cancellation fees will be waived.

My ticket was issued after 15 March 2020
You can make a complimentary one-time change to your travel dates via the Manage Booking tool, as long as your ticket was issued after 15 March 2020 and on or before 30 June 2020. However, you are not eligible to receive flight or bonus credits.

Top-up fees may still apply for fare difference in the new itinerary. For cancellations, refunds will be in accordance with the ticket conditions.

United Airlines

Waiver: All change fees waived for tickets issued on or before March 2, 2020.

We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by April 30, 2020, you can change it for free over the next 12 months

To give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before May 31, 2020. We’re also waiving redeposit fees for award flights through December 31, 2020, that are changed or canceled at least 30 days before the departure date.

Virgin Atlantic

To make it as easy as possible and for immediate peace of mind, we will automatically keep your ticket open as credit for you to use any time up to 31st May 2022. There’s no change fee, and if you choose to travel on the same route up to 30th November 2020, we’ll also waive any differences in the fare.

There’s absolutely no rush to make a decision right now, just keep your booking reference as confirmation of your credit.

When you’re ready to rebook, the best way to contact us is through our ‘Rebook my flights’ form below.

We can only rebook flights up to 331 days in advance, so if you’re looking to fly after that, please wait until flights become available.

If rebooking or rerouting is not suitable for you, our team can also discuss other options with you. Our flight disruption policy

If you’ve booked through Virgin Holidays or another website or travel agent, please contact them for your options.

We understand that the ever-changing travel restrictions may make you unsure about what date to change your ticket to, so we’ve got this covered. You may even decide to change your destination, and that’s ok too.

If you’re unsure of your new travel dates, we’ll keep your ticket open until you’re ready to rebook.
You’ll just need to make sure you rebook and travel by the 31st May 2022. There’s no charge to do this but your new flights will be subject to availability and any fare difference.

Travel Insurance

AIG Travel Guard

You are eligible for a refund of your premium under the following conditions:

  • You purchased your policy within 15 days of requesting a refund from Travel Guard,
  • You have not started your trip, and
  • You have not filed a claim.

If you cancelled your insurance policy due to COVID-19 concerns but are not eligible for a refund, you may be eligible instead for a travel insurance premium voucher for the full value of the policy purchased. . All premium vouchers are valid for two years from issuance date. To apply for your voucher, select the “Refund or Voucher” button on the Coronavirus Resource Center.

Allianz Global Assistance

Customers may change their plan’s effective dates to cover a new or rescheduled trip. Alternatively, for a temporary period, we are offering refunds for the cost of your travel protection plan to customers who wish to cancel their travel protection plan if the customer’s travel supplier canceled the customer’s trip due to COVID-19, so long as no payable claim has been filed under the plan. Please call us at the number listed on your plan and we will be happy to assist you.

Manulife

As of January 29, 2020, the Government of Canada issued a Level 3 Travel Advisory for travel to China in relation to COVID-19 (Coronavirus).

Since this time, COVID-19 has spread globally, additional high-level Canadian Government warnings have been issued and countries continue to expand their reported cases. It has been acknowledged as a global concern and is being closely monitored by the World Health Organization (WHO)

Trip Cancellation & Interruption Insurance (“TCII”) does include an exclusion for reasons, circumstances, events, etc., that the purchaser is aware of prior to having their TCII insurance issued and which may lead to a cancellation or interruption of the trip. If before purchasing your TCII, you were aware of a reason or event that may cause you to cancel or interrupt your trip a claim for that reason or event will not be payable.

As of March 5, 2020, Manulife has determined that COVID-19 is now considered a known event and the applicable exclusion will be applied for policies issued on or after this date. This exclusion will apply globally, including trips to territories with no existing travel advisory or outbreak.

Travel Insured International

Protection Plan Vouchers
Protection Plan Vouchers – Due to unique circumstances surrounding COVID-19, Travel Insured is permitting all insured travelers whose trips have been affected by the virus to change the travel dates on their plan to cover a new or rescheduled trip (provided you are no longer taking the impacted trip due to COVID-19).

If you know your new dates of travel, we will update your protection plan to reflect the new dates. If you do not know your new travel dates yet, we will hold your plan voucher for future use. The future or rescheduled departure date must be within 3 years from the date of your original plan application date.

Please fill out this form if you are requesting a voucher from Travel Insured.

Future Travel Credits
Current plan holders: Travelers who have a protection plan and receive a future travel credit from their travel supplier are able to use our voucher option and then include the value of their travel credit as part of their insured trip cost covered by the new plan.

If you are looking to purchase a plan: Travelers who have been issued a future travel credit due to cancellation for COVID-19, who did not previously have a plan with us, are able to purchase coverage and include the value of the future travel credit as part of their insured trip cost.

This statement only provides a general summary. Please refer to your actual plan document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all states. Travel Insured recommends travelers purchase proper travel protection plans in case of unforeseen circumstances and to know where to go and where not to go during their travels.