As we continue to monitor COVID-19 (coronavirus) and it’s impact on the cruise and travel industry, we have complied the updated cruise cancellation guidelines and policies here. If you have any further questions and concerns please contact us at 1 (888) 313-8883.
Being the health safety and comfort of our guests and crew our first priority we are closely monitoring the continuous developments regarding the spread of Covid-19 around the world.
The below procedures are in place for all Silversea Cruises Sailings for the next 30 days:
• Guests who have traveled from, visited, or transited through airports in China, including Hong Kong and Macau, Iran, South Korea and Italy (selected areas of Emilia Romagna, Lombardy and Veneto) within 15 days of their voyage embarkation, regardless of nationality, will not be allowed to board any of our vessels. The standard incubation period recognized by the WHO and US CDC for this virus is 14 days.
• Guests who are denied boarding will be issued a full refund.
• Any person who, within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19 will be denied boarding.
• For all guests, we will continue standard pre-boarding enhanced health reporting and evaluation. Any guests who appear symptomatic are subject to pre-boarding medical evaluations including but not limited to temperature checks as deemed necessary. Any guest who exhibits symptoms of any respiratory illness while on board will be subject to additional screening at our onboard Medical Center and may be subject to potential isolation and disembarkation.
• We have implemented additional cleaning and disinfection protocols on board all voyages. These protocols will be enforced in addition to our already rigorous sanitization standards in place.
• Our crew members who have traveled from, visited or transited via airports in China, including Hong Kong and Macau, Iran, South Korea and Italy (selected areas of Emilia Romagna, Lombardy and Veneto) within 15 days will not be allowed on board our ships. No crew member who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19 will be allowed to board.
• For all crew, we will implement regular health reporting and temperature checks. Any crew member who exhibits symptoms of any respiratory illness while on board will be subject to additional screening at our onboard Medical Center and may be subject to potential isolation and disembarkation.
• The above measures will remain in effect for the next 30 days and are subject to change at any time as we evaluate the situation and continue to consult with local health authorities as well as CLIA, the WHO and US CDC.
Effective immediately, Regent Seven Seas Cruises is providing you and your clients greater confidence with Regent Reassurance. For all voyages beginning April 3, 2020, through November 1, 2020, your clients can now cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit, which can be applied to a new booking within one year on any 2020 or 2021 Regent voyage.
Regent Reassurance begins today and applies to all existing bookings plus new bookings made by April 30, 2020, on all voyages from April 3, 2020, through November 1, 2020.
For those clients who took advantage of our previously communicated final payment extension period to 60 days, nothing more needs to be done. Once final payment is received, they, too, can take advantage of Regent Reassurance. For those who cancel prior to 60 days, they are still entitled to the 15% Future Cruise Credit we communicated previously.
Final payment for all June and July voyages will not be due until 90 days prior to sailing
Up until 60 days prior to sailing, we will allow a transfer of the reservation to any other cruise that departs on or before June 30, 2020. The transfer voyage must be of equal or greater value, prevailing rates will apply, and penalties will be waived.
If a guest chooses not to sail, the name change restriction will be waived up to 45 days prior to sailing. Name changes will be permitted for the cruise reservation only and excludes flight arrangements through Norwegian Cruise Line and/or pre-purchased travel protection.
Guests with non-ticketed Norwegian Cruise Line air may make name changes.
Guests with ticketed air may make name changes but will incur a penalty and possibly air change fee, if either is assessed by the airlines.
Please note that travel protection cannot be transferred.
For existing bookings and new bookings made between now through April 30th 2020, for sailings departing between April 1st 2020 and October 15th 2020 guests will be able to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit of any monies paid to Seabourn and currently within cancellation fees. The Future Cruise Credit must be booked within 90 days for any published voyage(s) departing prior to December 31st 2021.
Sailings departing on or before October 15, 2020 must be redeemed up to 30 days prior to eligible sailing
For cancellations made now through April 30, 2020, the following applies:
For cancellations made on or before 31 days prior to departure date, the applicable cancellation penalty will be issued in the form of a future cruise payment valid on Ocean, River, Yacht and Expedition voyages embarking on or before December 31, 2021;
These new cancellation guidelines apply only to active bookings and new bookings made prior to April 30, 2020;
This policy is not retroactive to any reservations cancelled prior to March 4, 2020;
Future cruise payment may not be applied to existing bookings that have already been paid in full;
Future cruise payment may not be split across multiple bookings;
If a cancellation is made, there is no further action to be taken by you or your client. The future cruise payment will automatically be posted to their guest profile;
Agent commission will be paid on new booking per standard commission payment policy;
Future cruise payment is based only on the value of cruise fare paid and cannot be transferred, refunded and have no cash value;
Standard cancellation policies apply to add-ons such as air, hotel and insurance;
If a cancellation is made 30 days or less prior to departure date, standard cancellation penalties apply with no future cruise payment and no refund of any amount.
Clients that have made a deposit, but not paid in full
Clients can hold off payment in full until 30 days prior to departure or swap their deposit to any 2020 departure. If the new cruise selected is more expensive than the initial cruise, the additional cost is to be paid by the client. If clients decide to cancel and not move the deposit, it will be forfeited by the client.
Clients who have paid in full
If clients have paid in full, are in penalty and are going to a non-affected area, the normal cancellation policies will apply. If the clients cruise is in an affected area, according to the CDC and WHO, then a full credit for a future cruise will apply.
To help our guests book and sail with confidence, we are introducing a temporary change to our cancellation guidelines which will allow for greater flexibility. All guests sailing on or before July 31, 2020 may now choose to cancel their reservation up to 48 hours prior to departure. Should a guest wish to cancel after their final payment deadline, a Future Cruise Credit (FCC) will be administered in the full amount of each guest’s applicable cancellation fees. FCC amounts will vary and are dependent upon the standard cancellation timeline. Guests can apply these credits to any future cruise of their choice departing on or before December 31, 2021.
Bookings paid in full (departures through May 3 for land tours; through June 3 for river and small ship cruises): Any guests who wish to cancel their booking will have ALL cancel fees (including GPP/CPP premium) issued back to them in the form of a travel credit to be used on any 2020-2021 Tauck journey. Airline change fees will not be covered for guests who voluntarily cancel.
Bookings not paid in full (departures May 3 – June 30 for land tours; June 3 – June 30 for river and small ship cruises): Final payment for guests booked on these tours is now due 30 days prior to departure. Any guest who cancels after making final payment will have ALL cancel fees (including GPP/CPP premium) issued back to them in the form of a travel credit to be used on any 2020-2021 Tauck journey. Airline change fees will not be covered for guests who voluntarily cancel.
If Tauck cancels your journey: To date, all guests booked on upcoming journeys that travel primarily to U.S. State Department Level 4 (“Do Not Travel”) destinations(China departures through June; Lombardy and Veneto, Italy, departures through April) have been canceled by Tauck. Guests booked on a trip where cancellation is initiated by Tauck will have all tour/cruise costs returned in the original form of payment. (Any GPP/CPP premiums will be kept on account by Tauck for future use.) For guests with Tauck booked air, Tauck will cover all airline change fees. For guests with non-Tauck air, Tauck will cover airline change fees up to $250 per person.
